The Counseling Center Group (CCG) is looking for a highly organized and detail-oriented individual to join our team as an Intake Coordinator to help keep our organization running smoothly and efficiently. The Intake Coordinator will be responsible for fielding inquiries and scheduling new patient appointments for the clinicians working at our various practice locations.
This role is well-suited for individuals looking for a position that focuses on helping people. The ideal candidate should work well in a high-pressure environment with a high call volume.
Relevant Experience:
- Knowledge of medical office/psychotherapy practice operations
- Excellent customer service skills
- Proficient in Microsoft Office
- Experience using a CRM, and/or comfortable learning new technology platforms
Responsibilities include:
- Answering calls and emails from prospective and existing patients, and assisting with scheduling appointments
- Utilizing CRM and EMR software to keep track of inquiries, patient appointments, and billing
- Formatting and maintaining office forms and spreadsheets
- Other administrative tasks as assigned
We are looking for someone who is excited to join a collaborative team and work closely with one another to provide a positive experience for our clientele. The candidate should have a talent for problem-solving and the ability to stay calm under pressure.
This position requires a strong work ethic, ability to multitask, superb customer service skills, excellent verbal and written communication skills, the ability to be a team player and work collaboratively, superior organizational and time management skills, and a compassionate, pleasant and professional demeanor.
